Ho Chi Minh City’s People’s Committee has set a target of having more than 80 percent of local residents and organisations satisfied with public administrative services by 2020. 

 

It also aims to achieve an 80 percent satisfaction level for healthcare and educational services by 2020. 

 

The targets are part of the city’s implementation of the National Assembly’s Resolution No 54 on piloting special policies for HCM City. 

 

To help the city develop rapidly and sustainably until 2020, the municipal authorities aim to improve administration in finance, land and human resources. 

 

The People’s Committee said that reform of administrative procedures has been conducted closely in all localities at all levels, with focus on simplifying administrative procedures in land management and construction. 

 

The city has set up a working group headed by the chairman of the People’s Committee to handle procedures regarding investment. 

 

Implementation of one-door and one-stop-shop policies, and registration and return of administrative records through postal services have been carried out. 

 

Attention has also been paid to improving the quality of cadres and officials to achieve efficiency in state management activities. 

 

However, a survey showed that the city failed to meet its targets for administrative reform in the 2016-2020 period. 

 

The level of residents and organisations’ satisfaction with administrative services and public services did not increase significantly. Reforms of administrative procedures still had many shortcomings. 

 

As a result, the People’s Committee will continue to survey citizens’ and enterprises’ satisfaction with public administration to rectify limitations in a timely manner. The city will also increase the use of IT in e-government. 

 

The People’s Committee has suggested that the People’s Council and Vietnam Fatherland Front Committee become more involved in the inspection of and feedback about administrative reform.-VNA/VNP