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Digital transformation vital for logistics firms’ competiveness: insiders

Most of Vietnam’s logistics firms may struggle to operate and sharpen their competitive edge in the new context if they are not quickly to engage in digital transformation.

Of the 4,000 existing logistics firms, 95 percent are small- and medium-sized enterprises (SMEs), and Vietnamese ones only account for 20 percent of the market share.

Statistics of the Vietnam Logistics Business Association (VLA) showed that COVID-19 has forced 15 percent of logistics companies to suffer a 50 percent reduction in revenue, and more than half of them to cut down 10-30 percent of services compared to 2019.

In such context, information technology (IT) application and digital transformation are considered urgent solutions for logistics firms. To maintain operations, they have stepped up IT application and e-commerce.

Dr Vu Tien Loc, member of the National Assembly’s Committee for Economic Affairs, said that logistics cost in Vietnam remains high compared to others in the region and the world. This delivers a blow to firms’ competitiveness and the economy as a whole.

To address this issue, administrative reforms are necessary, along with stronger infrastructure investment and especially new technology and digital transformation application in the sector.

VLA Vice President Dao Trong Khoa underlined that logistics businesses need to foster digital transformation, blockchain applications and artificial intelligence to build a digital platform integrated with current logistics technologies so as to reduce costs.

As a large number of logistics firms only handle some parts and services, they face difficulties in investment in and use of suitable software, said VLA President Le Duy Hiep, adding that the firms should implement digitalisation from fundamental tasks.

Given that most of firms in the sector are SMEs and lack financial sources, there must be incentives and loans to support them in digital transformation and solutions, experts said.

Digital transformation has become an urgent task to help logistics firms recover and develop in order to safely live with COVID-19, and authorities have been called on to complete a legal framework in this regard./.